Our job is to make you happy! If you're not satisfied with your order, let us know what we can do to make it right. You can view our company's refund, return & exchange policies below:
Returns are accepted within 14 days of delivery. Returns are only accepted on unused items that still have their original packaging. Please note that we cannot accept returns on light that have been partially/fully put together or installed. You will be eligible for a full refund upon receipt of your return. However, we can only cover return shipping costs in the event of a broken or deficient item. Please contact us before sending your return.
If you return your unused item within 14 days, you are eligible for a full refund. If you do not want to return your item, or 14 days have passed, you may be eligible for a partial refund. Please note that a "full refund" implicates the price that you paid, minus any taxes or shipping fees.
- Refunds generally take 2-3 business days to appear in your bank account after being issued.
Situations Refunds Won’t Be Provided In:
- Customer submits the wrong address & does not contact us before shipment in order to change it.
- An order is delivered to a customer’s address (according to tracking information) and is stolen from their property.
- A customer decides they want to cancel their order, and does not contact us before shipment.
- A delivery takes longer than expected.
Exchanges are accepted in certain situations, but follow the same policies as returns; we ask that you contact us within 14 days, cover return shipping cost, and only exchange unused items in their original packaging.
Please email us at firstname.lastname@example.org to arrange a refund, return, or exchange!